Introduction
At Gigi Green, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy & Cookie Policy explains how we collect, use, and protect your personal information across our website and services. By using our site, you consent to the practices outlined in this policy.
We comply with global data protection laws, including:
- POPIA (South Africa)
- GDPR (EU)
- UK GDPR (United Kingdom)
- CCPA/CPRA (California, USA)
1. Information We Collect
We collect personal information when you use our website, make a purchase, sign up for our newsletter, or engage with our services. This includes:
- Contact Information: name, email address, phone number, billing/shipping address.
- Payment Information: card details or payment account information (processed securely via Peach Payments or other third-party processors).
- Account Information: username, password, order history, preferences.
- Technical Data: IP address, browser type, device type, browsing activity (via cookies and tracking technologies).
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders.
- Communicate with you about orders, support requests, and updates.
- Improve our website and personalise your shopping experience.
- Send marketing communications (only if you have opted in). You can unsubscribe at any time via the link in our emails.
- Analyse website traffic and optimise our marketing.
3. Meta Pixel & Tracking Technologies
We use Meta Pixel (Facebook/Instagram) to track interactions for analytics and targeted advertising. This helps us:
- Measure the effectiveness of our campaigns.
- Retarget customers with relevant ads.
You can opt out of targeted ads by adjusting your Facebook Ad Preferences or using your browser cookie settings.
4. Cookie Policy
Cookies are small text files placed on your device to improve your browsing experience. We use cookies for:
- Site functionality (shopping cart, checkout).
- Analytics (Google Analytics, Meta Pixel).
- Marketing (personalised ads).
Managing Cookies:
- You can disable cookies in your browser settings, though some site features may not function properly.
- To learn more, visit www.allaboutcookies.org.
5. Data Protection Rights by Region
South Africa (POPIA):
You may request access, correction, or deletion of your personal data, and you may object to direct marketing.
European Union (GDPR):
You have rights to access, rectification, erasure, restriction, objection, and data portability.
United Kingdom (UK GDPR):
You have rights similar to the EU GDPR, including the ability to withdraw consent at any time.
United States (CCPA/CPRA):
California residents have the right to know what data we collect, request deletion (with exceptions), and opt out of the sale of data (note: we do not sell data). We will not discriminate against you for exercising your privacy rights.
To exercise your rights, email us at info@gigigreenactive.com.
6. Data Retention
We retain your personal data only as long as necessary:
- Order and transaction records: 5 years (for tax and accounting compliance).
- Marketing data: until you unsubscribe or withdraw consent.
- Technical/analytics data: retained in line with industry standards.
7. Data Security
We implement encryption, firewalls, and secure payment processing. While we take all reasonable steps, no method of online transmission is 100% secure.
8. Sharing Your Information
We may share your data with:
- Payment Processors (Peach Payments).
- Courier & Shipping Partners.
- Advertising Partners (Meta, Google) for personalised ads.
- Legal Authorities where required by law.
We do not sell your personal data.
9. International Data Transfers
Your information may be transferred outside your country of residence. Where required (e.g., EU), we use Standard Contractual Clauses (SCCs) to ensure compliance.
10. Children’s Privacy
Our website is not directed at children under 16, and we do not knowingly collect personal data from minors.
11. Changes to This Policy
We may update this Privacy & Cookie Policy periodically. Significant changes will be noted with an updated effective date.
12. Contact Us
If you have questions or wish to exercise your privacy rights, contact us at:
info@gigigreenactive.com
Our registered business address is available on request.
